Based in Eastbourne, East Sussex · Working with businesses across the UK and Europe
Last updated: 1 September 2026
KAIA Design respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains what personal information we collect when you visit kaiadesign.co.uk, contact us, request a quotation or work with us, how we use that information and the rights available to you under UK data protection law.
KAIA Design is a trading name of Kaja Bis, based in Eastbourne, East Sussex, United Kingdom.
For the purposes of UK data protection law, Kaja Bis trading as KAIA Design is responsible for deciding how and why personal information collected through this website and our business activities is used.
You can contact us regarding privacy or personal data at:
Email: [email protected]
Telephone: 07751 102850
Location: Eastbourne, East Sussex, United Kingdom
Website: https://kaiadesign.co.uk
We may collect personal information when you contact us, complete a form on our website, request a quotation, communicate with us about a project or become a client.
This may include:
Please do not send sensitive personal information through our website unless it is genuinely necessary for the purpose of your enquiry.
Most personal information we process is provided directly by you when you:
Some technical information may also be collected automatically when you use our website by our website platform, hosting provider or security services.
We may use your personal information to:
We do not sell personal information to third parties.
Submitting an enquiry does not automatically add you to a marketing mailing list.
Depending on the circumstances, we process personal information using one or more lawful bases available under UK data protection law.
Contract and steps before entering into a contract – when you ask us for a quotation, discuss a potential project or engage us to provide services.
Legitimate interests – where processing is reasonably necessary to operate and protect our business, respond to enquiries, manage client relationships, maintain website security or improve our services, provided those interests do not override your rights and freedoms.
Legal obligation – where we need to keep or process information to comply with legal, accounting, tax or regulatory requirements.
Consent – where we specifically ask for your consent for a particular activity. Where processing is based on consent, you may withdraw that consent at any time.
Providing Your Information
You are not legally required to provide personal information through our website. However, if you do not provide information that is reasonably necessary for us to respond to an enquiry, prepare a quotation or provide agreed services, we may not be able to assist you or enter into a business relationship with you.
When you submit a form through our website, we use the information you provide to understand and respond to your enquiry.
Information submitted through a form may be delivered to our business email account and retained as part of our correspondence with you.
If your enquiry develops into a project, relevant correspondence may become part of our client and project records.
Our website is built using WordPress and uses third-party hosting, infrastructure and security services required to operate and protect the website.
We use Cloudflare to help protect the website against malicious traffic, automated attacks and other security threats. As part of providing these services, Cloudflare may process technical information such as IP addresses, browser details, request information and security logs.
Our hosting and technology providers may also process limited technical information where necessary to provide, maintain and secure the website.
Our website may use cookies and similar technologies that are necessary for security, functionality and operation of the website.
Where optional analytics, measurement or other non-essential technologies are used, we will provide appropriate information and controls where required.
More information about the cookies used on this website is available in our Cookie Policy.
We only share personal information where it is reasonably necessary for operating our business, delivering services, meeting legal obligations or protecting our systems.
This may include:
We do not allow third-party service providers to use personal information for unrelated purposes where we act as the controller of that information.
Some technology providers we use may operate infrastructure or process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards or recognised legal transfer mechanisms are in place where required by UK data protection law.
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet any legal, accounting or business requirements.
General enquiries that do not develop into a project will normally be retained only for as long as they remain relevant to the enquiry or potential business relationship.
Information relating to completed client projects may be retained for longer where necessary for ongoing support, project history, accounting, contractual or legal purposes.
Financial and business records may be retained for the period required by applicable UK law.
Technical and security information is normally retained according to the operational and security requirements of the relevant service provider.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
These measures include appropriate website security, access controls, secure account management, backups and security services designed to reduce the risk of malicious activity.
No internet-based system can be guaranteed to be completely secure, but we regularly review the technologies and practices used to protect our website and business information.
Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:
Some rights are subject to legal conditions and exemptions.
To make a request regarding your personal information, contact us at [email protected].
Your right to object: Where we rely on legitimate interests as our lawful basis, you have the right to object to the processing of your personal information in certain circumstances.
We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects for individuals.
Our website may contain links to third-party websites and services, including social media platforms, Google services and websites belonging to clients or project partners.
We are not responsible for the privacy practices of external websites. When you leave our website, we recommend reviewing the privacy information provided by the relevant third party.
If you have any questions or concerns about how KAIA Design uses your personal information, please contact us first at [email protected] and we will try to resolve the matter.
You also have the right to raise a complaint with the UK data protection regulator, the Information Commissioner’s Office (ICO).
Further information is available at ico.org.uk.
We may update this Privacy Policy when our website, services, technology providers or legal obligations change.
The latest version will always be published on this page and the date at the top of the policy will show when it was last updated.
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
KAIA Design
Kaja Bis
Eastbourne, East Sussex, United Kingdom
[email protected]
07751 102850
